Payment Policy
Direct Bookings
• All Direct reservations require a 10% deposit upon booking confirmation, to be paid within 7 days
• Final payment is due 30 days prior to your arrival
• All requests, confirmations, and cancellations are only valid if in writing. Please ensure that you receive an acknowledgment of your cancellation from our Reservations Department. The cancellation fee is a percentage of the full accommodation account
Cancellation Policy
Direct Bookings
• All cancellations must be made in writing to info@heritageview.co.za
• Up to 31 days prior to arrival: 10% cancellation fee
• 15 to 30 days prior to arrival: 25% cancellation fee
• 14 days prior to arrival: 75% cancellation fee
• All cancellation fees are calculated on the total booking value
• Please note that 100% cancellation fee will be charged if you decide to depart early while staying with us